Customer Service: 0845 459 7584

Welcome to GadgetXChange

Customer Service

Shipping & Delivery
  • The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom.
  • Orders placed before 1:00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
  • If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
  • If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
    • store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
    • sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
  • If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.
  • Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
  • Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.
  • Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

Privacy & Security

Returns & Replacements
  • All goods supplied by the Supplier are warranted free from defects for 3 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
  • This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.
  • If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the e-mail address shown below or via the contact us page on this website within 24 hours (1 working day).
  • If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the e-mail address shown below or via the contact us page on this website, as soon as possible, but in any event within 24 hours (1 working day) of the date you discovered or ought to have discovered the damage, defect or complaint.
  • We offer a 30 day money back guarantee, after this period up to 3 months from date of purchase we offer a repair or replacement service, if we are not able to satisfy you via these methods, in which case we may offer and alternative product or a refund.
  • Conditions for 30 day money back guarantee:- This guarantee is an extension of the Distance Selling Regulations and will be honoured providing the item is received in the same condition as it was sold.  It is intended to allow customers time to receive and fully inspect their purchased item and be satisfied that it matches the description given in the listing.  The 30 day money back guarantee covers change of mind or 'not as described' issues only, faulty goods will be covered under the 3 month warranty where they will be repaired, replaced or refunded depending on the fault and stock availability.
  • Please use the contact us form or contact us on 08454597584 or by e-mail on returns@gadgetxchange.co.uk for details of how to return your item

Ordering
  • The description and price of the goods you order will be as shown on the Supplier's website at the time you place your order.
  • The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that have been paid by you or debited from your credit card for the goods.
  • Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.
  • If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
  • In addition to the price, you may be required to pay a delivery charge for the goods.
  • No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds).  Acceptance of your order will be communicated to you by way of email at the point of dispatch of the products.  Acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time the Supplier sends the e-mail to you (whether or not you receive that e-mail).
  • By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until the Supplier have shipped your order.
  • The contract is subject to your right of cancellation (see below).
  • The Supplier may change these terms of sale without notice to you in relation to future sales.

Payment, Pricing & Promotions
  • Payment for the goods and delivery charges can be made by any method shown on the Supplier's website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be of the essence.
  • There will be no delivery until cleared funds are received.
  • Payments shall be made by you without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

Viewing Orders
  • Orders can be viewed at any time in your account control panel, you will also be e-mailed your order confirmation once it has been paid for and payment has been approved.  You can request an invoice by e-mail to sales@gadgetxchange.co.uk but for retail sales we do not usually provide a VAT invoice.

Updating Account Information
  • Your account information can be updated in the account control panel, please log in with your e-mail address used at the time of registration and your password.
  • We do not know what your password is for security reasons and data protection, if you forget your password you can send a reminder or reset link to your registered e-mail address from within your account control panel.
  • We will not sell your account information to third parties and it will only be used to fulfil your orders and provide you with special offers and/or promotional information.